United States, CO, Broomfield

Job Description

Job Description
Hourly Non-Exempt Position

Position Title: Host

Summary: Welcome and accommodate the needs of guests by seating them eat them at tables or in waiting area, and help ensure quality of facilities and service.

Essential Duties and Responsibilities

  • Greet Guests and seat them at tables suitable for their needs and according to rotation so servers receive an appropriate number of tables.
  • Record “to-go” orders, enter them in the Point-of-Sale system and perform correct money transactions including activating and selling gift cards.
  • Answer phone calls and respond to inquiries or transfer calls and effectively use paging system.
  • Be proactive in scheduling and preparing for large parties.
  • Run a wait list, receive and record guest dining reservations via paper and pen or applicable electronic applications.
  • Maintain contact with kitchen team members, management, serving team members, and guests to ensure that dining details are handled properly and that guests’ concerns are addressed.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Act as a resource for Guests regarding the promotions, menu, hours of operation, etc.
  • Other functions assigned by management (e.g., sweep, clean doors and windows, restock, check restrooms, bus tables, refill ice or wash glassware).
  • Other duties as assigned.

Education & Experience:

  • No prior education or experience required.
  • Must be 18 years of age or older to serve alcohol or as state regulations dictate. `

Supervision Received:

  • Reports to the Manager on duty.

Performance Standards:

  • Display a high standard of friendliness, patience, enthusiasm, energy and professionalism.
  • Maintain an upbeat, guest-first, positive attitude.
  • Adhere to the CraftWorks’ Appearance Standards.

Working Conditions:

  • 100% Walk and stand.
  • 50% Operate cash register and POS system and make correct change.
  • 25% Reach, bend, stoop, wipe, and lift up to 30 pounds.
  • Navigating steps if applicable to the location.

Training Requirements:

  • Successful completion of hourly position validations, including company-required training programs (i.e. safety, systems, menu) and passing alcohol certification (ServSafe) within 60 days of employment.

Job number: 1313479
Category: Host
Location: CO, Broomfield, 10633 Westminster Blvd.


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