Specialist, Restaurant Applications

Specialist, Rest...

United States, CO, Broomfield

Job Description

Specialist, Restaurant Applications

Position Purpose
Responsible for administering and providing application support for Aloha, QSR Automation, Hot Schedules, Open Table, On Line Ordering, All Loyalties Applications, and any future software CraftWorks purchases. Ensure that upgrades and application changes/enhancements are tested, documented thoroughly, and implemented successfully.


...As Measured by:
(quantitative or qualitative measure used to determine whether accountability is achieved)


POS Menu Management (new menus, LTOs, Special Events, promos, comps, etc)


Accurate and timely programming


Provide restaurant remote support


Accurate and Timely completion of incidents


Work with other Craftworks business units and ensure proper implementation, communication and support of new menus deployments


Maintain professional and respectful relationships through phone calls, emails and restaurant visits

Position Essential Functions
  • Installs, implements, administers, supports, and maintains third party applications
  • Program, maintain and support all Craftworks restaurant POS Menus
  • Monitors designated applications and takes corrective action to prevent or minimize system down time
  • Troubleshoots to resolve system related problems; coordinates with relevant System Administrators and/or third party vendors regarding user support and problem resolution
  • Monthly audit with Accounting team on credit card discrepancies
  • Creates user documentation and may train personnel on new applications software
  • Provides upper level support to users having difficulties with applications
  • Collaborates on special projects
  • Supports and serves as a technical expert for CraftWorks in all stages of development, testing, and production
  • Keeps current with the latest technology; regularly attends technical training in order to maintain technical expertise
  • Other duties as assigned
Knowledge, Skills, and Abilities:
  • Strong verbal and written communications skills
  • Strong organizational and time management skills
  • Ability to problem-solve and work independently
  • Strong customer service skills
  • Strong computer skills that include the Microsoft Office Suite, Point of Sale (POS) systems required; Experience with Aloha package software and QSR Automation preferred
Education and Experience:
  • Associate’s Degree in IT or equivalent work experience required
  • 2 – 4 years’ experience in an IT environment working directly with POS software required
  • Restaurant or multi-unit retail industry experience preferred
Work Environment

Typical Work Hours: 8am – 5pm (Mon – Fri); other hours as needed for work completion and on call support

Activity: Sitting for long periods of time; Ability to Lift/Carry up to 25 lbs

Physical Environment: Office environment

Travel Frequency: Minimal (Less than 10%)

Job number: 1087478
Category: Corporate
Location: CO, Broomfield, 8001 Arista Place, 5th Floor


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